Visa USAHarvard Business School Publishing
Maintaining Trust in Payments

Agenda

Maintaining Trust in Payments: A Security Summit
Hosted by Visa USA and Harvard Business School Publishing
March 7 and 8, 2007
J.W. Marriott Hotel, Washington, D.C.

Wednesday, March 7

Arrivals & Check-in @ Hotel

12:00 p.m. – 6:00 p.m.
Registration — Capitol Registration

6:00 p.m. – 8:00 p.m.
Welcome Reception — Garden Terrace

Thursday, March 8

7:30 – 9:00 a.m.
Registration and Continental Breakfast — Grand Ballroom I & II

9:00 – 9:05 a.m.
WELCOME FROM SUMMIT CHAIRMAN

9:05 – 9:30 a.m.
WELCOME KEYNOTE ADDRESS

9:30 – 10:30 a.m.
PANEL DISCUSSION
Building Customer Trust and Empowering Customer Engagement

What does it take for companies today to build and retain customer trust in their brands and what role does security play? This panel will explore both the value of trust to the bottom-line, threats to trust in today’s security environment and opportunities to empower customer engagement.

Moderator: John Deighton, Harold M. Brierley Professor of Business Administration, Harvard Business School

  • Donovan Neale-May, Executive Director & Chief Marketing Officer, CMO Council
  • James Van Dyke, Founder & President, Javelin Strategy & Research
  • Brenda Yost, SVP & Debit Card Marketing Manager, Wells Fargo Bank
  • James E. Lee, SVP and Chief Public & Consumer Affairs Officer, ChoicePoint

10:30 – 10:45 a.m.
MID MORNING BREAK

10:50 – 11:50 a.m.
PANEL DISCUSSION
Understanding and Preventing Data Compromises

In order to solve a problem, you must first understand it. This panel of industry executives will provide perspectives on understanding how criminals are conducting data compromises, the myth of resulting fraud and how the retail and payment industries are fighting back. Learn about key issues associated with data compromises including a reporter’s perspective on corporate America’s response to such events.

Moderator: Avivah Litan, VP & Distinguished Analyst, Gartner, Inc.

11:55 – 12:35 p.m.
KEYNOTE ADDRESS BY MEG WHITMAN, President & CEO, eBay Inc.

12:35 – 1:45 p.m.
LUNCH — Grand Ballroom I & II

1:50 – 2:50 p.m.
PANEL DISCUSSION
Technology: Balancing Convenience and Security

From mobile to contactless payments, addressing security must be an integral part of R&D, not an afterthought. This panel will address the rise of new technologies in the payments industry, and the implications for consumers. Learn how merchants, financial institutions and manufacturers are all working together to addressing this growing segment of payments.

Moderator: Daniel Caprio, President & Senior Fellow, The Progress and Freedom Foundation

3:00 – 4:00 p.m.
PANEL DISCUSSION
To Catch a Thief: Fighting Payment Crimes Globally

As the nature and focus of data criminals changes, how are law enforcement agencies in various countries working together to protect payments? This panel of experts will discuss how fighting payment crimes require a coordinated, international solution.

Moderator: Gailen Veurink, COO & SVP of Operations, US Bank Retail Payment Solutions

  • Craig Magaw, Special Agent In Charge, Criminal Investigative Division, US Secret Service
  • Roger Cook, Former Head of Unit at the Dedicated Cheque and Plastic Crime Unit (DCPCU), City of London and Metropolitan Police
  • Hugh Stevenson, Deputy Director for International Consumer Protection, US Federal Trade Commission
  • Christopher Sonderby, Attaché & Intellectual Property Law Enforcement Coordinator for Asia, US Department of Justice

4:00 – 4:10 p.m.
MID AFTERNOON BREAK

4:15 – 5:00 p.m.
PANEL DISCUSSION
Role of Government

What are the appropriate roles of the private and public sector as it relates to card security? Industry, congressional and regulatory leaders discuss their perspectives on the balancing act legislators and regulators must perform in protecting customers and businesses.

Moderator: Kenneth J. Clayton, Managing Director & General Counsel, American Bankers Association Policy Council

  • Robert Cresanti, Under Secretary for Technology, US Department of Commerce
  • Greg Garcia, Assistant Secretary for Cyber Security and Telecommunications, US Department of Homeland Security
  • Mike Quaranta, Chief of Staff, US Representative Michael N. Castle
  • Orson Swindle, Senior Policy Advisor & Chair, Security Initiatives, Center for Information Policy Leadership, Hunton & Williams
  • Oliver Ireland, Partner, Financial Services Practice Group, Morrison & Foerster

5:00 – 5:05 p.m.
CLOSING REMARKS

5:05 – 6:00 p.m.
POST CONFERENCE RECEPTION — Capitol Foyer